My house has "popcorn ceilings" that the cleaning/restoration company cannot clean after smoke damage from a wildfire. My insurance says they will pay to paint the ceilings, but I want to remove them and retexture then paint. Painting them will only make the popcorn ceilings more difficult to remove later and there is no way to keep them clean. Am I being unreasonable?

About The Expert

William Hedden

William Hedden is President and CEO of Consolidated Adjusting, Inc, a public insurance adjusting firm. In 1991, he became a licensed Public Insurance Adjuster with the California Department of Insurance. He is also a licensed real estate broker and a licensed B-1 general contractor in the State of California. He earned a law degree from Hastings College of Law and was admitted to the State Bar of California in 1979. Mr. Hedden served on United Policyholders' Board from 1997-2016.