• Insurance is a vehicle to get you back where you were before a loss, but it won’t drive itself…you need to be pro-active in the claim process.
  • Recovering from a large loss is a marathon, not a sprint. Pace yourself.
  • You’re not on a level playing field when you’re dealing with an insurance claim while recovering from a traumatic loss.
  • You’re not alone. Take advantage of the free help and info UP and our Disaster Survivor Support Network have to offer.
  • Communicate and share information with others. There’s strength in numbers.
  • Think of your insurance claim as a business negotiation. You’re not dealing with your "good neighbor”—you’re dealing with a for-profit company.
  • Give your insurance company a chance to do the right thing, but don’t mistake a friendly adjuster for a friend.
  • Remember that adjusters are trained to gain your trust but strictly limit payouts.
  • You may have to deal with multiple adjusters; some may have very little expertise in estimating losses and/or the laws and regulations in your state.
  • Use a politely assertive tone when communicating with adjusters and higher- ups at the insurance company.
  • Document and support your claim with proof, details and estimates to repair and replace everything that was damaged or destroyed.
  • Present clear requests in writing that explain what you need, when you need it, and why you’re entitled to it.
  • Don’t pad your claim or exaggerate your losses.
  • Don’t be rushed or pressured into signing checks, releases, waivers or contracts.
  • Don’t sign legal documents without consulting with a qualified attorney.
  • Try to resolve problems informally but complain in writing, go up the chain of command and/or use government agency help when necessary.
  • Get specialized professional help when you need it, start in the "Find Help” section of www.uphelp.org.
  • Check references and licenses before hiring clean-up, construction or claim help.
  • Yes it is unfair for insurers to sell peace of mind then become your adversary when large dollars are at stake, but that’s the reality we’re working to change.
  • Email us with any questions that come up along the way, and please stay in touch with us on both problems and progress at: info@uphelp.org.